Shipping & Delivery test

Do you ship to my country?
Narcity Market currently ships to Canada and USA. If you live outside of these areas, please stay tuned as we hope to expand shipping capabilities very soon!

How much is shipping?
Shipping rates vary based on the merchant partner for individual products and can range between $0-$15 within Canada. 

Do I have to pay taxes, customs and/or duties?
Customers are responsible for any customs and/or duties fees that may be required upon delivery. 

If an international order is refused at delivery, it will be abandoned. Narcity Market is not responsible for the package once it has been refused.

How long does shipping take?
Express: 2-3 business days
Domestic: 3-5 business days
Within North America: 3-5 business days
International: 5-7 business days

Delivery services are open Monday - Friday. Certain exceptions may occur depending on the location of our merchant partner fulfilling your order. Express Shipping is currently only available in Toronto GTA.

Will all of my items arrive at the same time?
Due to the possibility of items being sold by different merchant partners, the products in your order may arrive at different times. 

Can I track my order?
Your tracking number will be sent once your order has shipped. You can check the status of your order by clicking the tracking button in the shipping confirmation email. 

We encourage you to sign up for tracking updates through the shipping courier.

If you have any questions about the status of your order, please contact us directly at support@market.narcity.com.

Do I have to be home to receive my package?
On occasion, a recipient must be present to receive a shipment. If the shipment cannot be delivered, a card will be left and the courier will attempt to re-deliver the following working day.

If a delivery is unsuccessful after the second attempt, a card will be left and the parcel returned to the depot where collection or re-delivery can be arranged. Should this fail the parcel will be returned to the merchant and we will contact you directly with next steps.